5/15/2000
DSL order first attempt:
Telocity
says they do not provide service for my number. Later in the day I placed
an order for Onvoy via Covad. I am optomistic, let's see how long this
takes ;)
5/17/2000
Onvoy had not called me yet,
so I called them. After reaching their "Account Consultants" they informed
me that my account was not yet on record, and to wait a few more
days.
A coworker who lives in the
same CO service area told me an interesting story: Apparently our PacBell
CO was maxed-out for leased-lines, and that they would not sell any more
to Covad or other alternative transport providers. However, they would
be able to provide DSL access through their own service... Non-competative
buisiness practices, strong-arming customers, this sounds familair
;)
5/22/2000
I finally recieved an order
confirmation number from Onvoy this morning. It has been one week since
the order was originally sent via Covad. The message claims that service
should be installed in ~45 days (approximately 7/6). I will call later
this week to check into line availability with Covad at my
CO.
5/26/2000
I called onvoy to get a status
update, and passed on the story about line availability to the customer
service rep. She couldn't tell me anything other than what was on her
screen.
A call placed to Covad was equally unfruitful. I did get one piece of
useful
information: PacBell technician is scheduled to come and test the line
on 6/7. I will check-in with Onvoy after that to see if any more
information
has propagated...
6/12/2000
Onvoy tells me that the
PacBell
line test went off without a hitch. I wasn't home at the time, so who
knows.
A call to Onvoy this morning revealed that Covad is scheduled to come out
tomorrow morning to install the equipment. (Good thing I called
;) If everything happens as it is planned to, this whole process will have
taken exactly 30 days, a whole 15 days less than I was originally
told!
6/13/2000
Covad came, they saw, they
installed the line. In fact, they were 15 minutes early! It worked fine
for the 30 minutes I played with it before leaving to work. However, it
stopped working soon afterwards. When I got home from work I tested the
line, and it was dead, no physical connection. I called Onvoy's tech
support
(I was on hold for an hour before getting automatically kicked-into
voicemail!) generated a Covad trouble ticket, but no resolution timeline
or other info.
6/14/2000
Covad thinks the problem was
caused by PacBell at their CO, and a trouble ticket has been issued to
them. No resolution timeline.
6/15/2000
PacBell hasn't done anything,
no projected resolution. I hope they get it up before I get back from my
drive trip in Curacao...
6/25/2000
I am back from vacation and
the line is up! Onvoy's records show the line was reactivated on 6/20,
but I have no way to confirm this. If it is true, it has taken 38 days
for this whole process; still seven days less than
projected.
|
